Privacy Policy
Data Controller
Chateau Tropic Ltd
Company No: 16517322
Registered Office: 7 Adler House, 202–204 Selhurst Road, London, SE25 6XU, United Kingdom
Email: InesCastello@chateau-tropic.com
Chateau Tropic Ltd is the data controller responsible for your personal data.
Collected Personal Data
We may collect and process the following types of personal data:
Information you provide directly:
Name
Email address
Phone number
Postal address
Property information you share with us (e.g., buying/selling preferences, investment criteria)
Any information submitted via our website forms or contact page
Information collected automatically:
IP address
Browser type
Device information
Cookies and usage data
(Your website builder will usually collect this by default.)
Purpose of collecting data
We collect and use your data for the following purposes:
To respond to your enquiries
To contact you regarding property sourcing, deals, valuations, or services you request
To send updates or information if you have given consent
To manage bookings, consultations, or client onboarding
To operate and improve our website
To comply with legal or regulatory obligations
We only process personal data where we have a lawful basis under UK GDPR (e.g., consent, contract, legitimate interests).
How We Store & Protect Your Data
Your data is stored securely in encrypted systems.
We only retain your information for as long as necessary to fulfil the purposes stated above.
We do not sell or share your personal data with third parties for marketing.
Sharing of Personal Data
We may share your data with trusted third parties only when necessary, such as:
Property professionals (surveyors, agents, brokers)
IT service providers (website hosting, email services)
Legal or regulatory authorities when required
All third parties must comply with UK data protection law.
Your Rights Under UK GDPR
You have the right to:
Access your personal data
Request correction or updates to your data
Request deletion of your data (“right to be forgotten”)
Object to processing
Withdraw consent at any time
Request transfer of your data (data portability)
To exercise any rights, contact us at: info@chateautropic.co.uk
Cookies
Our website may use cookies for functionality, analytics, and performance. You can disable cookies in your browser settings.
Contact Us
If you have any questions about this Privacy Policy or wish to make a data request, please contact:
InesCastello@chateau-tropic.com