Privacy Policy

Data Controller

Chateau Tropic Ltd
Company No: 16517322
Registered Office: 7 Adler House, 202–204 Selhurst Road, London, SE25 6XU, United Kingdom
Email: InesCastello@chateau-tropic.com
 

Chateau Tropic Ltd is the data controller responsible for your personal data.
 

Collected Personal Data

We may collect and process the following types of personal data:

Information you provide directly:

Name

Email address

Phone number

Postal address

Property information you share with us (e.g., buying/selling preferences, investment criteria)

Any information submitted via our website forms or contact page

Information collected automatically:

IP address

Browser type

Device information

Cookies and usage data
(Your website builder will usually collect this by default.)

 

Purpose of collecting data

We collect and use your data for the following purposes:

To respond to your enquiries

To contact you regarding property sourcing, deals, valuations, or services you request

To send updates or information if you have given consent

To manage bookings, consultations, or client onboarding

To operate and improve our website

To comply with legal or regulatory obligations

We only process personal data where we have a lawful basis under UK GDPR (e.g., consent, contract, legitimate interests).

How We Store & Protect Your Data

Your data is stored securely in encrypted systems.

We only retain your information for as long as necessary to fulfil the purposes stated above.

We do not sell or share your personal data with third parties for marketing.

Sharing of Personal Data

We may share your data with trusted third parties only when necessary, such as:

Property professionals (surveyors, agents, brokers)

IT service providers (website hosting, email services)

Legal or regulatory authorities when required

All third parties must comply with UK data protection law.

Your Rights Under UK GDPR

You have the right to:

Access your personal data

Request correction or updates to your data

Request deletion of your data (“right to be forgotten”)

Object to processing

Withdraw consent at any time

Request transfer of your data (data portability)

To exercise any rights, contact us at: info@chateautropic.co.uk

Cookies

Our website may use cookies for functionality, analytics, and performance. You can disable cookies in your browser settings.

Contact Us

If you have any questions about this Privacy Policy or wish to make a data request, please contact:

InesCastello@chateau-tropic.com

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We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.